Improving Chronic Illness Care
Improving Chronic Illness Care

Multimedia

Tackling the Chronic Care Crisis CD
We created the "Tackling the Chronic Care Crisis" CD to provide an overview of our work and summarize the body of scientific literature supporting the Chronic Care Model.  Contents include a 45-minute talk by Dr. Ed Wagner, creator of the Chronic Care Model, originally presented in June 2004 as part of a series of lectures given at the University of Washington's Epidemiologic Research and Information Center (ERIC) Summer Session. It introduces the elements of the Model and describes the nationwide work of Improving Chronic Illness Care.

The CD includes the Chronic Care Model talk, a slideshow of the CCM and its evidence base (with notes), an overview of the RAND evaluation and list of related publications with abstracts, and videos that tell the stories of practitioners around the country who are successfully implementing the CCM to improve patient care.  
 
"Tackling the Chronic Care Crisis" is the first in a planned series of three multimedia discs.  To receive a copy of this resource,  please send us an email and be sure to include your mailing address.
  
ERIC is co-sponsored by the Seattle VA Epidemiologic Research and Information Center. This program provides a complete introduction to the elements of population-based and planned care, principles of modern self-management support, and the critical importance of redesigning practices to best utilize the whole care team.  Individual lectures or the whole series are available for viewing via the Research Channel video-on-demand library.
The Planned Care Visit
Our Planned Care Visit video was designed as a practical aid for clinicians, demonstrating how health care teams implement innovations in care for people who live with chronic illness. 34 minutes in length, the presentation takes viewers on a planned care visit in a typical office setting. The first segment is seen through the eyes of a diabetic patient, with the subsequent two sections presented from a health provider's perspective. While a diabetes patient is featured, these elements of planned care can be applied to people who live with any chronic condition.
 
Based directly on ICIC's work, our video assumes viewers have a basic understanding of the CCM.  We've included a facilitator discussion guide and diagram of the Model, and have inserted subtitles highlighting key concepts throughout. Within each segment, the actual time elapsed for the patient/clinician interaction is noted.
 
You can now watch the Planned Care Visit series online.  Please know that we're no longer producing the VHS version.

To watch the series, you must have the latest version of Adobe Flash Player installed. You can find it here.

Chronic Care Model presentation
Toolkit for Academic Environments
The Agency for Healthcare Research and Quality released "Toolkit for Implementing the Chronic Care Model in an Academic Environment" in May 2008 to help improve care for patients through implementation of the Chronic Care Model in academic health care settings.  This resource is designed to be adapted and used in teaching medical residents the essential components of the CCM, such as how to work in a team environment and improve care for patients with chronic illnesses.
 
The lessons learned by the Academic Chronic Care Collaborative participants provide a guide to others implementing the Model. Each section is self-contained and addresses the topics of engaging leadership, harnessing the academic culture, putting the CCM into practice and health professions education for chronic care.
Video:  Team meetings in a clinical environment
This ten-minute video, created by the California HealthCare Foundation and narrated by ICIC director Ed Wagner, provides tips on how to structure regular meetings and which staff to include to improve clinical team effectiveness and achieve continuous quality improvement in health care delivery. Sample documents are also available.

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